About the App
Information Collected by the App
A record that the App requested activation, with the associated details:
- The make and model of the phone it is installed on.
- The version of the operating system running on the phone.
- The version of the web browser (user agent) that is running on the phone.
- Whether that activation was successfully completed.
Once the app is activated we record significant events in how the App is used, e.g. when it was opened from a notification, when a task was administered, and any errors the software encountered.
Held in our platform’s secure HIPAA-compliant servers and infrastructure in the USA.
Held in Our platform’s secure HIPAA-compliant servers and infrastructure in the USA.
The main reason we retain a record of when you installed the App, along with some details of the phone, is to better support your use of the App. It allows us to understand when you installed the App and helps us diagnose and resolve any problems quickly. In aggregate the data also allows us to understand the range of devices that Clinical Study participants use, allowing us to better tailor our product to support and promote more effective clinical trials
Only for support purposes, as described above.
Note: To protect your privacy, We cannot provide you with any direct support in using the app. Please raise any problems or questions with your Clinical Study contact.
Purpose for collecting App Information
Do you have to provide the App Information?
Basis for processing the App Information
Who else do we share the App Information with?
Retention period for the App Information
Additional Information that May be collected by Playpower Labs
Held in our help desk system.
We shall not relate it to any specific technical Information collected by the App. Keep in mind that any questions or support requests regarding the App or any aspect of the Clinical Study must be directed to your clinical study contact. To protect your privacy, we are unable to assist you directly in such matters.